Citylabcare is engaged in providing diagnostic services to the patient through the network of its associated diagnostic/collection centres. These services are provided through our website, app or phone as the case may be. A user, by using our services, gives consent to our privacy policy, term of use and disclaimer as presented on

The services provided by are in the nature of aggregation with the technology intermediation. We are not providing any medical assessment or advice whatsoever.

Though we take all precautions to ensure that only high quality diagnostic labs are allowed to tie-up with us,Citylabcare does not take any responsibility for the accuracy and quality of the service provided by the labs registered / tied up with us .We are merely an intermediary that is acting on good faith. Citylabcare is not liable for any medical assessment based on the reports of diagnostic tests booked through us at our partner labs.

Citylabcare will try to ensure that the diagnostic lab where a booking has been done through us, adheres to the timelines and the other promised services including for home collection, lab visit and providing test report. However, as these are outside of Citylabcare control in many cases, therefore the liability lies with the service provider only.